Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIIQUA601A Mapping and Delivery Guide
Establish and maintain a quality system

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency RIIQUA601A - Establish and maintain a quality system
Description This unit covers the establishment and maintenance of a quality system in the resources and infrastructure industries. It includes establishing and maintaining the framework for the quality system, establishing a collaborative process, establishing and maintaining procedures for identifying and assessing quality issues, designing procedures for treatment of quality issues and evaluating the organisation's quality system. Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit is appropriate for those working in a management or supervisory role at worksites within:Civil constructionCoal miningDrillingExtractive industries Metalliferous mining
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable. Not applicable.
Competency Field Refer to Unit Sector(s).
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish and maintain the framework for the quality system
  • Access, interpret and apply compliance documentation relevant to the work activity
  • Develop, document and have the quality system approved
  • Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel
  • Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner
  • Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel
       
Element: Establish a collaborative process
  • Establish and maintain collaboration processes with relevant personnel and enact consultation processes
  • Address issues raised promptly and appropriately in accordance with procedures for issue resolution
  • Inform relevant personnel of outcomes resulting from collaboration
       
Element: Establish and maintain procedures for identifying and assessing quality issues
  • Identify existing and potential quality issues and trends from the quality records system
  • Implement and develop system procedures for the ongoing identification of existing and potential quality issues
  • Monitor changes to the workplace to determine if additions or modifications to the quality system are required
       
Element: Design procedures for treatment of quality issues
  • Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system
  • Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical
  • Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control
  • Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
  • Implement training programs to meet quality system training requirements as part of the organisation's general training program
       
Element: Evaluate the organisation's quality system
  • Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
  • Recommend appropriate improvements to the quality system
  • Evaluate compliance with legislation and code of practice
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for establishing and maintaining a quality system

implementation of procedures and techniques for the safe, effective and efficient establishment and maintenance of a quality system

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of a quality management system that best meet the required outcomes

working with others to undertake and complete the establishment and maintenance of a quality system

consistent successful establishment and maintenance of a quality system

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge in undertaking of the establishment and maintenance of a quality system

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required

identification of viable options and the selection of a quality system that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the establishment and maintenance of a quality system

provision of clear and timely required support and advice on the establishment and maintenance of a quality system

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to establish and maintain a quality system:

apply legislative, organisation and site requirements and procedures for establishment and maintenance of a quality system

design quality work procedures and practices

develop business plans incorporating the quality system

develop quality resource plans

manage quality systems implementation projects and tasks

coordinate human, financial and physical resources

audit the quality systems' performance

implement quality change

access and use appropriate technologies

resolve conflict arising out of quality concern

communicate ideas and information

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used.

This includes knowledge of the following as required to establish and maintain a quality system:

quality system principles and practice

best practice quality principles and techniques

industry quality benchmarks

information collection and review techniques

organisation's quality exporting requirements

organisation's resource acquisition processes

organisation's operations

organisation's products and services

organisation's plant and equipment

continuous improvement principles

organisational strategic and quality objectives

human resource policies and practices

risk management, principles, strategies and applications

customer/client relations techniques

organisational change and development processes

computer applications

negotiation techniques

statistics

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Quality system may include:

quality policy

quality system and site procedures

site-specific work instructions

consultative processes

product specifications

service standards

quality records

quality policies

quality procedures

quality programs

Relevant personnel may include:

managers

supervisors

quality officer/manager

laboratory personnel

all site personnel

contractors

Resources may include:

people

finance

buildings/facilities

technology

information

Consultation may include:

consultation with environmental and laboratory personnel

issue resolution procedures

collaboration

employee representatives

site personnel

statutory/legal authorities

Quality issues may include

product specification or defects

delivery requirements

customer service expectations

product testing

site inspections

checklists

quality issues identification processes

non-compliance reports

customer feedback

sales staff feedback

allocation of responsibilities and duties

identification of quality issues

treating quality issues

interim solutions

dealing with unplanned incidents and events

consultation

communication

monitoring

review and improvement of the system

assessment of compliance

record keeping

reporting

training

organisational quality guidelines

organisational aims

issue resolution

quality records system

Legislation may include:

maintenance of statutory/legal records

provision of information and training

regulations and code of practice and procedures relating to statutory/legal compliance

site representatives and committees

issue resolution

Monitor may include

review of written reports

performance appraisal

auditing procedures

periodical review of procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access, interpret and apply compliance documentation relevant to the work activity 
Develop, document and have the quality system approved 
Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel 
Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner 
Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel 
Establish and maintain collaboration processes with relevant personnel and enact consultation processes 
Address issues raised promptly and appropriately in accordance with procedures for issue resolution 
Inform relevant personnel of outcomes resulting from collaboration 
Identify existing and potential quality issues and trends from the quality records system 
Implement and develop system procedures for the ongoing identification of existing and potential quality issues 
Monitor changes to the workplace to determine if additions or modifications to the quality system are required 
Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system 
Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical 
Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control 
Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures 
Implement training programs to meet quality system training requirements as part of the organisation's general training program 
Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries 
Recommend appropriate improvements to the quality system 
Evaluate compliance with legislation and code of practice 

Forms

Assessment Cover Sheet

RIIQUA601A - Establish and maintain a quality system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

RIIQUA601A - Establish and maintain a quality system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: